Patient Access Team Lead

Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

Schedule:

TRAINING: Monday - Friday: 8AM-5PM CT

AFTER TRAINING: Flexible; Open to adjusting schedule based on department need.

Location:

Bessemer, AL (2 Locations)

What You Will Do:

• Lead and support a patient access team at two Bessemer, AL client locations
• Oversee day-to-day workflow, prioritize work assignments, and help ensure service delivery expectations are met.
• Provide coaching, guidance, and ongoing support to team members to promote performance, engagement, and accountability.
• Monitor team activities, identify issues or bottlenecks, and help drive timely resolution.
• Partner with supervisors and other stakeholders to support operational goals and continuous improvement initiatives.
• Assist with process improvement efforts and contribute to efficient, high-quality service delivery.

What You Will Need:

• High School Diploma or GED or 5 years of relevant experience in lieu of the education
• 8 years relevant customer-facing experience (preferably in healthcare)
• 5+ years of working experience in all areas of Patient Access (Scheduling and Pre-Registration, Insurance Verification, Prior Authorization, Financial Counseling & Estimating, and Point-of-Service Collections)
• Strong communication, interpersonal, and relationship-building skills.
• Ability to organize work, manage priorities, and support multiple tasks in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to address issues effectively and professionally.
• Ability to work collaboratively with team members, supervisors, and cross-functional partners.
• Strong attention to detail and commitment to delivering quality results

What Would Be Nice To Have:

• Experience leading, coordinating, or supporting a team in a professional services or operations environment.
• Experience with process improvement.
• Previous leadership experience in a managed services or healthcare-related environment.
• Familiarity with operational reporting, performance tracking, or workflow coordination.
• Experience supporting remote or distributed teams.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.