Program Analyst

Job Family:

Development Operations

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Provide general support to NIH-wide programs managed by the NIH OMA Division of Compliance Management (DCM), Management Operations Branch (MOB) staff, including Delegations of Authority, Organizational Changes, Policy Manuals, and the FAIR Act Inventory including supporting staff to solve inter- and intra-departmental functions and tasks.
• Assist program leads on initiatives including IT requirements assessment and development; user acceptance testing; workflow development; SharePoint maintenance; MS Teams development; and support with emerging technology assessment, requirements gathering, development and implementation.
• Develop and implement stakeholder communication and training using a variety of communication tools, including PowerPoint, Articulate and other emerging technology.
• Coordinate with MOB program area staff and the DCM’s Information Management Branch to assess records retention requirements for all record types, determine program area needs to address records management for electronic and other record types, propose record management practices and procedures for respective program area, and assist with implementation of records management.
• Assess program processes and additional data to improve the program specific systems, policies and procedures; process submissions for clearance and approval; provide services, communications, and reviews to NIH stakeholders; develop and maintain updated internal standard operating procedures (SOPs) to enhance and streamline functional areas.
• Assist program area staff on special projects and to manage administrative functions, including coordinating communications, consolidating responses for submissions, coordinating teleconferences and meetings, and supporting the development of SharePoint, MS Teams or other collaborative solutions for program modernization efforts.
• Work with staff or take lead, as assigned, on special projects that involve research, analysis and written recommendations; monitor shared program areas’ email inboxes and respond to queries, as appropriate; update and maintain information in workflow tracking lists; create and maintain project plans; provide updates of status changes.
• Collect, analyze and organize relevant qualitative and statistical evaluation information and program information to prepare clear and effective reports.
• Perform detailed reviews of program areas’ correspondence and other official documents to ensure procedural and grammatical accuracy, accessibility, proper format, and conformance to established policies, SOPs, and templates.
• Organize meetings and conferences; invite attendees; coordinate audio/visual and accessibility requirements; coordinate teleconferencing; confirm speakers/presentations; prepare and disseminate agendas, handouts and other required documents; prepare and consolidate notes, action items and follow-up as requested, including partnering with senior leadership to guide, train and update, stakeholders.
• Prepare multi-media presentations and summary reports.
• Manage multiple priorities, communicate effectively both written and verbally, and work independently and with a team.
• Handle and resolve complex and/or unusual problems and emergency situations in a professional manner as they arise; work with staff to improve the efficiency and effectiveness of administrative operations; develop expeditious and efficient methods to solve problems.

What You Will Need:

• At least FOUR (4) years of related professional experience
• Bachelors in related field
• Experience assessing and developing requirements documentation, developing workflows and user acceptance testing.
• Proficiency with SharePoint development and maintenance, and MS Office 365, including use of Excel, Outlook, Teams, Word, and Project Management.
• Working knowledge of federal records management requirements and programs.
• Experience developing employee training using a variety of training methods and materials, including online options, desk references, guidebooks, presentations, and examples/templates.

What Would Be Nice To Have:

• Working knowledge of Articulate or similar eLearning-authoring program to develop training modules.

The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.