User Support Specialist
Apply Job ID 39220 Date posted 05/06/2026Job Family:
Operational Effectiveness Consulting
Travel Required:
Clearance Required:
What You Will Do:
As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.
What You Will Need:
An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance.
Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.
Bachelor's degree
SIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to:
Practical and operational intelligence experience
Collection and/or analysis as an intelligence professional
Understanding of TCPED process
What Would Be Nice To Have:
An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph
EIGHT (8) or more years experience as an OSINT Analyst
Experience in technical training, data visualization, or IC engagement support
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.