Director, Patient Access (Hospital Onsite)
Apply Job ID 31489 Date posted 08/12/2025Job Family:
Patient Access General
Travel Required:
Clearance Required:
What You Will Do:
The Director, Patient Access will be responsible for all people, processes, policies, and technology relating to Patient Access, Eligibility hospital client and provider-based AR management. As a member of the Operations Leadership Team, he/she is responsible for onsite leadership to produce highest practice results contributing to obtaining high patient and customer satisfaction. Additionally, activities and operations related to Billing, Insurance Follow-up, Denial Appeals, and resolution of credits/refunds the Director, Patient Access will work collaboratively with senior management, client leadership and other operational leaders to identify and implement state of the art practices, identify enhancement to technology solutions, training programs, and enhance the service and technical quality, continuously improving outcomes in productivity, quality and key performance for Patient Access and Eligibility. The Director, Patient Access will possess both technical and business skills to manage the accounts receivables & patient access successfully and will perform all job-related duties as assigned.
Monitor internal and client KPIs and develop plans to ensure the achievement of those targets.
Continual improvement of process flows to lower cost and improve outcomes.
Meeting with clients and client managers to explain performance and Patient Access operations.
Develop and manage to budgets.
Collaborate with sales and help to close sales to drive revenue growth and scale.
Responsible for special client projects
Build and maintain relationships with key client hospital and ambulatory leaders.
Provides analysis and context for monthly performance data including but not limited to Hospital Finance
Attends and participates in committees and task forces as assigned.
Comprehensive knowledge of HFMA MAP metrics
Ability to successfully prioritize and manage numerous tasks simultaneously
Establishes and develops collaborative relationships with other leaders in the Revenue Cycle
Works with Managed Care Department for Underpayment Analysis
Upon identification of issues, research issue to determine whether it is an isolated instance or a trend and follows up the appropriate Revenue Cycle leadership to facilitate communication and resolution of the issues
Attends and participates in committees and task forces as assigned
Prepares materials for and with experience conducts and chairs project meetings.
Maintains current knowledge of regulatory standards, which may impact utilization of processes and systems.
Maintains strict confidentiality of all patients, employee, and physician information.
Seeks out opportunities for individual growth and development, including attending various meetings, conferences, and courses, as required.
Uses tact and sensitivity when communicating with patients, visitors, co-workers, and other Health System personnel.
Participates in the development of PFS policies and procedures.
Serves on department and/or institutional committees as requested.
Performs all other job functions related to this job.
Develop goals and objectives for the department based on interpretation of institutional policy and goals.
Project future budgets based upon analysis of current operations.
Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs. Demonstrate a leadership style that is facilitative and collaborative
Staff:
Hire, review, discipline, and separate employment
Monitor and report daily/monthly productivity
Ensure Team Member compliance with Navigant Guidehouse policies and procedures
Compile and forward Team Member timesheets to Navigant Guidehouse payroll for processing
Verify and monitor time off requests
Able to fill in for Managers
What You Will Need:
Requires a Bachelor's Degree and a minimum 12 years of prior relevant experience or an Associates Degree and 14 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.
Relevant experience coming from a healthcare provider, payor, central business office environment or revenue cycle outsourcing company.
What Would Be Nice To Have:
Extensive knowledge of scheduling and registration technology.
Multi-hospital experience, prefer vendor experience managing multiple clients.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
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