Team Lead- Collections, Estates and Bankruptcy

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:
Under minimal supervision and according to established policies and procedures, performs a variety of duties related to the supervision of the customer service and self-pay collection functions of the UAB Business Office. Such duties may include, but are not limited to, the following:

• Ensures the timely completion of assigned tasks on a consistent and reoccurring basis

• Reviews the work of Collections, Estates and Bankruptcies (CEB) representatives

• Provides training and feedback based upon reviews

• Assists in administering policies, procedures and productivity standards

• Proactively assists CEB supervisor and representatives in the completion of assigned tasks in order to ensure that the performance goals of the team are accomplished or exceeded

• Maintains communication and availability in conjunction with the flexible scheduling of a remote staff

• Proactively identifies and communicates issues to management in a timely manner

• Performs other duties as requested by management.

What You Will Need:

• Requires a University Degree or a high school diploma or equivalent and 8+ years of prior relevant experience in insurance and billing, banking ,collections, or legal field

What Would Be Nice To Have:

• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure

• Accept responsibility for the direction, control and planning of one’s own work

• Work independently

• Recognize the rights and responsibilities of patient and employee confidentiality

• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief

• Relate to others in a manner which creates a sense of teamwork and cooperation

• Communicate effectively with people from every socioeconomic, cultural and educational background

• Exhibit flexibility and cope effectively in an ever-changing, fast-paced environment

• Perform effectively when confronted with emergency, critical, unusual or dangerous situations

• Demonstrate the quality work ethic of doing the right thing the right way

• Maintain a customer focus and strive to satisfy the customer's perceived needs

• Assess, plan, implement, and evaluate internal and external education programs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.