Assistant Manager / Manager/ Senior Manager

Job Family:

EBO Accounts Receivable (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Plan, monitor, direct and evaluate Associates production.
• Ensure that schedules are met and communicates with VP, and Associates Operations with the leadership team if situations occur that hinder meeting deadlines.   
• If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
• Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.
• Assists in the development and revision of operational policies and procedures that facilitate efficient workflow. 
• Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.
• Emphasize on productivity goals and takes action to ensure effective and efficient use of staff is maintained.  Creatively plan for allocation of extra capacity for backlog Associates.
• Oversees performance to ensure that staff is performing within the established quality and production performance criteria.
• Assists in coordinating scheduled quality meetings with the production staff.
• Respond and ensures that the acknowledgement mail on daily updates is sent to in the US. Ensures client mails are promptly responded to.
• Maintains technical knowledge of associates.
• Co-Ordinate and follow through on the training plans for adding new trainees onto an account.
• Guideline updates – Co-ordinate with the QA staff to ensure that the update is understood by the Associates.
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch  
• Provide Monthly updates of Revenue cycle status including reports and Metrics to client / Onshore.
• Identify opportunities for Automation in the process and work with IT team for implementation

What You Will Need:

• Must have bachelor’s or master’s Degree.
• 10+ Years of Experience in the Health Care industry
• Must have experience in managing and mentoring large teams for at least 3+ years.
• Good communication skills, both verbal and written.

What Would Be Nice to Have:

• Strong attention to detail and a highly reliable work ethic.
• Must be a keen learner and a flexible mentality to learn in a slightly different approach as applied by Guidehouse.
• A patient demeanor and good leadership quality.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.