Associate Director

Job Family:

EBO Accounts Receivable (India)

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

1. Operational Management

• Oversee day-to-day operations including planning, monitoring, directing, and evaluating team productivity.
• Ensure adherence to departmental and corporate policies and procedures.
• Maintain consistent workflow to meet delivery timelines and service level agreements.
• Address operational challenges (system issues, resource gaps, emergencies) and implement recovery plans to minimize disruptions.
• Actively participate in project launch activities and monitor progress during transition phases.

2. Work Allocation & Resource Management

• Develop and execute effective work allocation strategies.
• Optimize team capacity, including planning for backlog and surge volumes.
• Ensure efficient utilization of resources while maintaining productivity and quality standards.
• Manage a span of control of approximately 250–300 associates.

3. People Management

• Provide on-the-job support, coaching, and feedback to team members.
• Drive team engagement, collaboration, and team-building initiatives.
• Foster a positive and performance-driven work environment.

4. Performance Management

• Monitor and manage key performance indicators including productivity, quality, and turnaround time.
• Conduct regular one-on-one sessions with team members.
• Support performance management processes including KRA setting, reviews, and Performance Improvement Plans (PIP).
• Demonstrate and drive achievement of performance targets across the team.

5. Client & Stakeholder Management

• Engage with US clients, handle escalations, and ensure client satisfaction.
• Provide regular updates and performance reports to internal and client stakeholders.
• Communicate proactively with leadership regarding risks to delivery timelines.

6. Domain Expertise

• Strong knowledge of Accounts Receivable (AR) processes, including denial management.
• Expertise in handling Federal and Commercial payer mix.
• Working knowledge of Medicare, Medicaid, ICD, and CPT codes related to denials.
• Working knowledge of PM’s like EPIC

7. Reporting & Governance

• Prepare and present internal and client performance reports.
• Identify workflow gaps, operational priorities, and improvement opportunities.
• Conduct and support quality review meetings with the production team.

8. Process Improvement & Automation

• Identify opportunities for process optimization and automation.
• Collaborate with IT teams to implement automation solutions and improve efficiency.

What You Will Need

• Bachelor’s or Master’s degree in a relevant field.
• 15+ years of experience in the healthcare revenue cycle, with strong exposure to AR operations and denial management.
• Proven experience in leading and managing large teams (250+ associates), including mentoring and performance management for at least 3+ years.
• Strong communication skills (written and verbal) with the ability to effectively engage with clients, stakeholders, and internal teams.

What Would Be Nice to Have

• Strong attention to detail with a focus on quality, compliance, and operational accuracy.
• Demonstrated ability to adapt, learn quickly, and drive continuous process improvements, including automation initiatives.
• Composed and patient leadership style with the ability to coach, influence, and build high-performing teams.
• Proactive and solution-oriented mindset with strong ownership of deliverables and outcomes.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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