AV Engineer / Service Desk Engineer

Job Family:

User Support (India)

Travel Required:

None

Clearance Required:

None

Job Summary

Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence.

Level Description
- Entry to established level technical individual contributor
- Assists with the implementation and executes on technical initiatives and solutions
- May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication
- Achieves operational targets within job area with direct impact on results
- Executes daily work within existing procedures and guidelines
- May influence other technical staff through explanation of facts, policies and practices related to job area
- Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement

Innovation & Complexity
- Entry to established level technical individual contributor
- Builds on knowledge of an industry or segment and works to deepen experience across a range of projects
- Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area
- Works under close to limited supervision on small to midsize projects or assignments

Leadership & Talent Management
- Requires general instructions for new lines of work or special projects
- Assists with the implementation and executes on technical initiatives and solutions
- Relies on limited experience and judgment to plan and accomplish assigned tasks and goals

Knowledge & Experience
- Requires technical knowledge of job area typically obtained through advanced education combined with experience.
- Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Master’s or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree)

What You Will Do:

Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment.  As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. 

The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems.  You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. 

These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.