Quality Analyst

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:
• Perform quality audits of fraud investigations, including BAU cases, alert reviews, and escalations
• Evaluate accuracy of decisions (true positive / false positive / insufficient evidence)
• Review blockchain tracing quality using tools like Chainalysis, TRM Labs, and Elliptic
• Provide structured feedback to investigators on gaps and improvement areas
• Assess frontline fraud monitoring performance, including alert handling and queue management
• Audit BAU investigations for completeness, accuracy, and adherence to SOPs
• Ensure investigators follow correct workflows for wallet checks, transaction reviews, and risk scoring
• Identify recurring errors and operational inefficiencies
• Review triage decisions to ensure correct prioritization of fraud alerts
• Validate escalation quality for high-risk and complex cases
• Assess effectiveness of rapid response actions (account freezes, blocking, wallet flagging)
• Ensure critical incidents are handled within SLA and policy guidelines
• Partner with fraud operations, risk, and compliance teams to improve case quality
• Support investigators with guidance on complex or ambiguous cases
• Act as a subject matter expert (SME) for QA-related queries
• Contribute to training sessions and knowledge sharing
• Ensure investigations meet AML/KYC and regulatory standards
• Review SAR documentation quality and completeness
• Support internal/external audits by providing QA insights and reports
• Maintain documentation aligned with compliance requirements
• Track QA metrics (accuracy, error rates, SLA adherence)
• Identify fraud trends, investigator gaps, and process issues
• Recommend improvements to detection rules, SOPs, and workflows
• Create dashboards and reports for leadership review



What You Will Need:
• 7+ years in fraud investigations, AML, or crypto risk operations
• Prior experience in Quality Assurance / Quality Control (QA/QC) within fraud or financial crime
• Strong exposure to frontline monitoring, BAU investigations, triage, and escalation workflows
• Experience with blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Understanding of crypto ecosystems (Bitcoin, Ethereum, DeFi, wallets)
• Familiarity with QA frameworks, audit methodologies, and case review tools
• Data analysis skills (Excel, SQL preferred)
• Strong attention to detail and critical thinking
• Ability to identify patterns, root causes, and process gaps
• Strong feedback and coaching skills
• Excellent documentation and reporting abilities



What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways

• Must have a bachelor's degree in any stream from a recognized university
• Certified Fraud Examiner (CFE)
• CAMS (Certified Anti-Money Laundering Specialist)
• Lean Six Sigma (Quality/Process Improvement)
• Blockchain certifications (e.g., Chainalysis)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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