Senior Manager Quality- AR-RCM

Job Family:

EBO Accounts Receivable (India)

Travel Required:

None

Clearance Required:

None

Responsibility – Summary:

This position will be responsible for managing the Quality Operation of processes and projects within Guidehouse. He/ she will be managing day-to-day activities related to quality and will be responsible for driving the process improvement initiatives in the organization. They analyse data, identify areas for improvement, and implement solutions to ensure compliance with regulations and promote operational efficiency. This role often involves working with various departments, staff training, and continuous monitoring of quality metrics.

What You Will Do:

• Guiding organizations through the deployment of quality systems and certification processes.
• Assisting in the implementation of statistical methodologies and quality tools to monitor and control quality.
• Planning, coordinating, and participating in system reviews and quality audits, while aiding staff in identifying potential improvements to systems, processes, and workflows.
• Supporting and promoting the development of objectives, strategies, and plans aimed at achieving client satisfaction and the efficient use of an organization’s resources.
• Liaising with clients to monitor their perceptions regarding the organization’s quality and timeliness.

• Monitor team processes and ensure SLAs for all clients/projects are met.
• Analyse quality metrics to identify areas of improvement and implement corrective actions as needed.
• Manage daily operations, planning, and problem-solving with team leaders and members.
• Provide support and guidance for quality assurance reviews and delivery of feedback and training.
• Develop, generate, and deliver routine reports for monitoring and reporting on team performance and customer feedback.
• Assist with the documentation of processes and operating procedures.
• Advise and potentially deliver training related to quality programs and objectives.

Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets.

Shall report incidents related to security of information to concerned authorities.

What You Will Need:

Graduate/ Bachelor’s degree in any stream (e.g: BBA, B. Com, BSc, B Tech, etc) from an accredited college or university.

Minimum Experience and skills

• Over 12 years of experience in managing Transactional Quality in US Healthcare, Revenue Cycle Management (RCM), including at least 3 years in a supervisory role.
• Six Sigma Green Belt or Black Belt certification preferred.
• Experience in managing diverse teams across various processes working in shifts or multiple locations.
• Experience in process development, mapping, and new project implementation.
• Advanced understanding of operational metrics, methodologies, and processes.
• Ability to engage with all levels of the business.
• Strong analytical, critical thinking, and problem-solving skills.
• Proficient English language skills (written & verbal).
• Experience in training and mentoring junior staff.
• Effective interpersonal skills and team management capabilities.
• Flexibility to work rotating shifts and scheduled workdays to meet operational and departmental objectives.

What would be Nice to Have:

• Six Sigma Green Belt or Black Belt certification preferred.
• Competency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.