Senior Service Desk Engineer

Job Family:

User Support (India)

Travel Required:

None

Clearance Required:

None

What will you do:

• Resolve technical issues and offer essential services.
• Provide in-office A/V meeting support in Chennai and other office locations, both physically and remotely. This will include travelling to different offices when necessary.
• Support and manage Zoom Meetings, Events, and Webinars, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinars,
• Promote the use of our A/V technology, provide user training, ensure the technology is in working order, assist users with connecting to it, and troubleshoot any issues that arise.
• Serve as a Tier 2 Service Desk support agent, using your expertise and our extensive knowledge base to resolve common problems.
• Troubleshoot new or infrequent issues and document any newly discovered technical scenarios and workarounds.
• Collaborate with other IT staff, including our highly technical engineering team, and interact with our leadership.
• Deliver virtual training and webinars.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

What You Will Need:

• Should be Engineering/Science graduate
• 2-5 years of experience supporting Audio-Visual hardware and software.
• Working knowledge and hands-on support for Windows 10 and Windows 11 in an Active Directory environment
• Experience with Microsoft operating systems and Microsoft Office, including Microsoft Teams
• Advanced technical knowledge of setting up, installing, and troubleshooting connections for audio-visual equipment, including cameras, microphones, projectors, touchscreens, Logitech devices, and monitors.
• Strong verbal and written communication skills in English
• Should be able to provide remote support to Global users based on locations when required

What Would Be Nice to Have:

• Strong problem-solving skills.
• Strong planning and organizational skills

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.