Team Lead

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Lead and manage a team of fraud investigators and senior analysts
• Oversee daily operations, workload distribution, and SLAs
• Handle high-risk escalations and regulatory-sensitive cases
• Drive performance management, coaching, and career development
• Collaborate with risk, compliance, product, and engineering teams
• People management and performance coaching
• Escalation handling and critical decision-making
• Workload planning and resource allocation
• Fraud loss mitigation and risk prioritization
• Cross-functional collaboration (compliance, risk, legal, product)
• Process optimization and operational efficiency
• Reporting, metrics interpretation, and trend analysis
• Client and regulator communication exposure
• Change management and team development

What You Will Need:

• Must have a bachelor's degree in any stream from a recognized university
• Minimum 7+ years of experience working in Fraud investigation process, out of which at least 1+ year experience as a Team Lead.
• Experience working at MNCs in global processes in Financial Services or Regulatory compliance.
• High performer who is recognized as a role model in their current role.
• Excellent MS-Office (excel/Word/PPT) skills.
• Advanced English verbal and written communication skills.
• Bachelor’s degree from an accredited college/university.
• Available to work in extended shifts, weekends/holidays and night shifts (work as per the project requirements to meet the project goals) based on the exigencies of the project.

What Would Be Nice To Have:

• Excellent MS-Office (excel/Word/PPT) skills.
• Advanced English verbal and written communication skills.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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