Team Lead

Job Family:

EBO Accounts Receivable (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Manage and allocate daily work volumes to ensure client SLAs & TAT are met.
• Manage day-to-day planning and problem solving related to in-bound work volumes.
• Run AR reports daily / weekly for each client account.
• Prioritize claims for AR work based on aging, dollar value, and other criteria.
• Assign AR accounts and prioritized claims to AR Associates for completion on a daily or weekly as appropriate.
• Assign collection targets for each client account.
• Ensure patient balances are handled optimally by AR.
• Assist with production for all client-specific processes.
• Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.
• Development and delivery of routine reports required to monitor and report on team’s performance and provide customer feedback.
• Attend management meetings to present results and formulate continual process improvement and effectiveness.
• Directly engaging in problem solving on production related issues with team members, as required.
• Good knowledge of AR follow-up or Accounts receivable.
• Capability to lead a team upto 25, business acumen, strategic thinking, entrepreneurial spark, and high energy levels.
• Responsible for Client communication and patient communication for collections. Also, will be responsible for fixing claims and processing the claims.
• Willing to work rotating shifts and workdays based on agreed schedules to meet operational and departmental objectives.

What You Will Need:

• 5+ years’ experience in RCM
• 1+ year experience in managing People & Process
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process
• Must have bachelor’s degree.

What Would Be Nice To Have:

• Superior problem-solving abilities
• Experience mentoring and training junior staffs.
• Proficiency in Microsoft Office (Word, Outlook, Excel)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

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Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.