Team Lead

Job Family:

EBO Accounts Receivable (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Manage and allocate daily work volumes to ensure client SLAs & TAT are met.

• Manage day-to-day planning and problem solving related to in-bound work volumes.

• Run AR reports daily / weekly for each client account.

• Prioritize claims for AR work based on aging, dollar value, and other criteria.

• Assign AR accounts and prioritized claims to AR Associates for completion on a daily or weekly as appropriate.

• Assign collection targets for each client account.

• Ensure patient balances are handled optimally by AR.

• Assist with production for all client-specific processes.

• Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.

• Development and delivery of routine reports required to monitor and report on team’s performance and provide customer feedback.

• Attend management meetings to present results and formulate continual process improvement and effectiveness.

• Directly engaging in problem solving on production related issues with team members, as required.

• Good knowledge of AR follow-up or Accounts receivable.

• Capability to lead a team upto 25, business acumen, strategic thinking, entrepreneurial spark, and high energy levels.

• Responsible for Client communication and patient communication for collections. Also, will be responsible for fixing claims and processing the claims.

• Willing to work rotating shifts and workdays based on agreed schedules to meet operational and departmental objectives.

What You Will Need:

• 5+ years’ experience in RCM

• 1+ year experience in managing People & Process

• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process

• Must have bachelor’s degree.

What Would Be Nice To Have:

• Superior problem-solving abilities

• Experience mentoring and training junior staffs.

• Proficiency in Microsoft Office (Word, Outlook, Excel)

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.