Assistant Manager - EDD

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Manage and oversee Team Leaders and Fraud Analysts across multiple workstreams
• Drive performance management, succession planning, and team development
• Handle people-related escalations, including performance, engagement, and attrition
• Foster a high-performance culture with strong focus on quality and accountability
• Define and implement fraud risk strategies across crypto and card payment ecosystems
• Lead initiatives to reduce fraud losses and improve detection rates
• Oversee complex investigations including:
• Crypto fraud (wallet tracing, scam networks, ATOs)
• High-value and cross-border fraud cases
• Evaluate emerging fraud trends and proactively update controls
• Oversee end-to-end chargeback operations and dispute resolution
• Ensure compliance with card network rules (Visa, Mastercard, Amex)
• Monitor and control chargeback ratios, thresholds, and financial impact
• Drive initiatives to improve win rates and reduce dispute volumes
• Ensure adherence to SLAs, KPIs, and quality benchmarks
• Drive process improvements, automation, and efficiency initiatives
• Implement robust QA frameworks and audit mechanisms
• Manage capacity planning, forecasting, and resource allocation
• Act as the primary point of contact for senior stakeholders / clients
• Present fraud insights, trends, and performance metrics to leadership
• Collaborate with Product, Tech, Compliance, and Payments teams to enhance controls
• Ensure adherence to AML/KYC regulations and internal risk policies
• Support regulatory audits, reporting, and governance frameworks
• Maintain strong documentation and audit trails

What You Will Need:

• Deep understanding of Cryptocurrency fraud, blockchain analytics, and DeFi risks
• Card payment lifecycle & chargeback frameworks
• Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic)
• Strong experience in Fraud detection systems (Actimize, Featurespace, Sift, etc.)
• Proven experience managing multiple teams or large-scale fraud operations
• Strong people management, coaching, and conflict resolution skills
• Ability to drive performance in a high-pressure environment
• Strong presentation and communication skills
• Ability to influence senior stakeholders and drive decision-making

What Would Be Nice To Have:

• Deep understanding of Cryptocurrency fraud, blockchain analytics, DeFi risks and Card payment lifecycle & chargeback frameworks
• Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic), and Fraud detection systems (Actimize, Featurespace, Sift, etc.)
• Proven experience managing multiple teams or large-scale fraud operations
• Strong people management, coaching, and conflict resolution skills
• Ability to drive performance in a high-pressure environment

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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