Director - Quality

Job Family:

EBO Quality (India)

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

• Plans, monitors, direct and evaluate Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines.   If system issues or other emergencies delay Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
• Identifies operational priorities and other work flow issues; ensures a constant flow of work so that delivery schedules are met.
• Assists in the development and revision of operational policies and procedures that facilitate efficient workflow.  Develops an understanding of the workflows, procedures and specific criteria for each assigned client.
• Emphasizes productivity goals and takes action to ensure effective and efficient use of staff is maintained.  Creatively plans for allocation of extra capacity for backlog Associates.
• Oversees performance to ensure that staff is performing within the established quality and production performance criteria.
• Assists in coordinating scheduled quality meetings with the production staff.
• Responds to and ensures that the acknowledgement mail on daily updates is sent to US. Ensures client mails are promptly responded to.
• Maintains technical knowledge of Associates.
• Bring proven ability to oversee and provide support and/or direction on quality issues.
• Co-Ordinate and follow through on the training plans for adding new trainees onto an account.
• Guideline updates – Co-ordinate with the QA staff to ensure that the update is understood by the Associates.
• Project Launch - Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.                                                                                                          
• Shall understand and abide by the organization’ s information security policy and protect the confidentiality , integrity and availability of all information assets.
• Shall report  incidents related to security of information to concerned authorities

What You Will Need:

• Bachelor Degree, Master Degree

What Would Be Nice To Have:

• 15+ Years of Experience
• Strong attention to detail and a highly reliable work ethic.
• A patient demeanor and good leadership quality.
  Job Description Summary
• Take care of day-to-day operations and ensure client SLA's are met in terms of Quality and production. Responsible for daily/weekly/ monthly performance dashboards and reports to client and Sr leadership.
• People management to ensure a Good work culture.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.