IT Software Asset Management Analyst

Job Family:

IT Management (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

We are currently seeking an experienced Asset Management Analyst.  In this role, you will be responsible for assisting with the day to day administration of our global software portfolio. This position requires someone who has experience in the operational concepts/procedures of IT Software Lifecycle Management. This includes request management, license harvesting as well as partnering with the IT End Point Team for deployments. This also includes keeping the software licensing/subscription data evergreen in the system of record.

This role will also act in a back up capacity to the IT hardware asset team in Trivandrum, assisting in onboarding, offboarding and equipment inventory reconciliation.

These duties will be performed in a highly professional manner, utilizing great verbal and written communication skills

Essential Job Functions

• Oversee the End User request process for installing approved software packages onto company endpoint devices
• Assist IT Software Asset Lead to correctly reflect the complete lifecycle of all IT software contracts/licenses/subscriptions in the system of record
• Assist in the lifecycle management of software contracts, licenses and subscriptions through quoting, PO processing and invoice reconciliation
• Assist in monitoring the Software Standardization process of vetting new software titles requested for use by company employees
• Uphold and promote the value of Software asset management policies, processes and procedures within the organization to ensure compliance and reduce risk.
• Assist in analysis of software usage data for billing and license reclamation purposes

Additional Responsibilities

• Provide support for any software request related incidents in Service Now tool and resolving within SLA

• Escalate more complex problems or unresolved issues to next level within team
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Answer questions and provide training on software licensing questions
• Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office (back up capacity)
• Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) (back up capacity)
• Address client questions using available information resources
• Comply with Corporate IT Service Management and Asset Management policies, procedures and directives
• Recommend process changes as needed to improve service levels
• Communicate company policies and standards to end users

What You Will Need:

• Minimum 2-5 years’ experience with Service Now (Incident, Request, Asset  Modules)
• Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, executives, and IT management.
• Must be able to work independently and self-directed, and within a team to maintain IT Asset Management coverage and support model
• Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams, Word and Excel
• Experience working professionally with customers remotely via phone, chat, email, and in person
• Strong problem-solving, planning and organizational skills
• Must be proactive, punctual and be able to multitask efficiently
• Bachelor’s Degree in Business, Finance or IT related field
• 3+ Years Experience with  Software Asset Management
• Basic understanding of IT Infrastructure in a Corporate Environment

What Would Be Nice To Have:

• 3+ Years Experience with Microsoft Licensing and Portal Administration

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.