Associate Director, Physician Services

Job Family:

PFS General

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

Working under the general direction of the Director or Vice President of Operations, the Associate Director, PFS serves as the primary leader for our assigned clients. This position will be responsible for the activities and operations related to billing, insurance and self-pay follow-up, denial appeals, and resolution of credits/refunds.   Additionally, the position will monitor goals and objectives for all areas of responsibility, including clearly defined Key Performance Indicators.  The Associate Director will participate in the development and enforcement of policies and procedures, monitor workflow priorities and standards, and monitor all work activities to ensure compliance with established policies and procedures.   The Associate Director will possess both technical and business skills to manage the accounts receivables successfully and will perform all job-related duties as assigned.

• Comprehensive knowledge of healthcare, billing, finance, and accounting principles

• Excellent verbal and written communication skills

• Comprehensive knowledge of HFMA MAP and industry standard revenue cycle performance metrics

• Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management

• Upon identification of issues, researches issue to determine whether it is an isolated instance or a trend and follows up the appropriate Revenue Cycle leadership to facilitate communication and resolution of the issues

• Strong attention to details and accuracy, using problem-solving skills and analytical thinking

• Ability to successfully prioritize and manage numerous tasks simultaneously

• Establishes and develops collaborative relationships with other leaders in the Revenue Cycle

• Works with team to research and resolve denials

• Attends and participates in committees and task forces as assigned

• Maintains current knowledge of regulatory standards, which may impact utilization of processes and systems

• Maintains strict confidentiality of all patient, employee and physician information.

• Seeks out opportunities for individual growth and development, including attending various meetings, conferences, and courses, as required

• Uses tact and sensitivity when communicating with patients, visitors, co-workers, and other client personnel

• Participates in the development of PFS policies and procedures

• Serves on department and/or institutional committees, as requested

• Performs all other job functions related to this job

Staff

• Hire, review, discipline, and separate employment

• Monitor and report daily/monthly productivity

• Ensure Team Member compliance with Guidehouse policies and procedures

• Compile and forward Team Member timesheets to Guidehouse payroll for processing

• Verify and monitor time off requests

• Able to fill in for Managers

What You Will Need:

• Undergraduate Degree

• 10+ years of Healthcare and/or Revenue Cycle Experience

What Would Be Nice To Have:

• Strong leadership skills

• Managed multiple projects and teams

• Held leadership positions

• Excellent communication skills

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.