Operations Manager - Ambulatory/Physician PFS - Healthcare Revenue Cycle
Apply Job ID 15988 Date posted 01/13/2024Job Family:
PFS General
Travel Required:
Clearance Required:
What You Will Do:
The Operations Manager oversees the day-to-day operations for Physician Managed Services. The Operations Manager position will be in the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines. The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.
Essential Job Functions
Able to prioritize tasks and work independently without supervision
Excellent verbal and written communication skills
Strong attention to details and accuracy
Strong analytical and research skills
Solid understanding of CMS-1500 and electronic equivalent
Understand and meet clients’ specific needs
Ability to lead, mentor and develop team members
Meet and exceed department goals
Support new project implementation and operational transition
Special client projects
Fill-in for Supervisors
Monitor productivity, legal compliance, and compliance with client policies & procedures
Hire, review, discipline and terminate
Verify and monitor time off requests
Ensure employee compliance with Guidehouse policies and procedures
Provide reports and statistical information for management and clients
Client services liaison
Monitor client revenue reports
Assist team where needed
Process month-end procedures for Guidehouse
Promote teamwork and a positive work environment
Travel to other Guidehouse locations and client sites as needed
Client Responsibility:
Ensure compliance with all client policies and procedures
Work with client to develop efficient workflows that promote success for the client and Guidehouse
Provide reports and relevant statistics, KPI’s to clients and leadership
Complete required approvals and processes for the team and client
What You Will Need:
High School Diploma or College Degree
A minimum of three (3) years’ experience in ambulatory/physician revenue cycle operations required
Five (5) years’ experience with a healthcare provider or an outsourcing company
What Would Be Nice To Have:
Physician Client Relations
PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential
Excellent verbal and written communication skills
Ability to initiate and follow through on projects and work independently with minimal supervision required
Previous staff supervisory experience required
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.