Executive Director, Human Capital Operations

Job Family:

Total Rewards

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do?

The Executive Director of Human Capital Operations will be responsible for overseeing all aspects of Human Capital Operations, to include benefits, compensation and the strategic and operational delivery of HR systems and services. This role involves strategic leadership, process improvement, compliance, the alignment of technology, service delivery, and compliance to support a global workforce and evolving business needs.

Key Responsibilities:

Compensation and Benefits

• Oversee the management of benefits programs and compensation structures.

• Responsible for the budget for benefits and compensation to ensure cost-effectiveness while maintaining unique and competitive offerings.

• Ongoing development, implementation and administration of the enterprise compensation and benefits programs to ensure that they are aligned with the organizations needs while being competitive and compliant.

HRIS & Workday Leadership

• Oversee the configuration, maintenance, and continuous improvement of Workday modules (e.g., Core HCM, Recruiting, Talent, Compensation).

• Lead Tier 3 and Tier 4 troubleshooting and resolution efforts.

• Prioritize Workday requests to ensure alignment with the strategic priorities of the organization.

• Drive end-user adoption, AI and training initiatives to maximize Workday utilization including mobile and Workday Everywhere.

HR Shared Services & Operations

• Lead a global HR Shared Services team across the US, Canada, EME, and India.

• Oversee case management through ServiceNow, ensuring timely and compliant resolution of HR inquiries.

• Manage operational processes including onboarding, I-9s, contingent workforce, immigration, and employment verifications.

• Partner with IT and Legal to ensure data integrity, security, and compliance.

Strategic Planning & Transformation

• Collaborate with senior leadership to define and execute the HR technology and operations roadmap.

• Lead vendor evaluations and contract negotiations for HR systems and tools (e.g., Workday, Kantata, DocuSign).

• Support budgeting and chargeback processes for HR technology platforms.

HR Data Analytics & PMO

• Lead the HR Data Analytics team to provide insights and analytics that support workforce planning, talent management, and organizational development.

•  Oversee the Project Management Office (PMO) to ensure successful delivery of HR projects and initiatives.

• Develop and implement data-driven strategies to improve HR processes and outcomes.

• Ensure data accuracy, integrity, and security in all HR systems and reports.

Team Management

• Lead, mentor and develop the HR Operations team.

• Foster a culture of exceptional performance, continuous improvement and career progression.

What You Will Need?

• Bachelor’s degree in business administration, or related field.

• 15+ years of progressive HR leadership experience, including 10+ years managing HRIS/Workday and Shared Services.

• Proven ability to lead cross-functional teams and manage complex projects.

• Strong understanding of HR operations, compliance, and service delivery models.

• Strong analytical, communication, and stakeholder management skills.

What Will Be Nice to Have?

• Master’s Degree

• Workday certification(s) or equivalent experience.

• Experience with ServiceNow and vendor management.

The annual salary range for this position is $255,000.00-$435,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.