ServiceNow Business Analyst - HRSD

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Support ServiceNow initiatives by working with clients, stakeholders, and end users to gather, analyze, and validate business requirements.
• Assist in translating business needs into ServiceNow solutions, ensuring alignment with platform capabilities across modules such as ITSM, HRSD, and App Engine.
• Participate in stakeholder meetings and working sessions to understand current-state processes, identify pain points, and help define improved future-state workflows.
• Collaborate with developers and technical teams to support the design, configuration, and implementation of ServiceNow applications.
• Document requirements and translate them into user stories, acceptance criteria, and functional specifications to support development and delivery.
• Contribute to testing activities, including developing test cases, supporting User Acceptance Testing (UAT), and tracking defects and resolutions.
• Assist in creating training materials and supporting end-user training sessions to promote adoption of ServiceNow solutions.
• Develop and maintain project documentation, including process maps, requirements documents, and user guides.
• Engage regularly with stakeholders and team members to ensure alignment and clear communication throughout the project lifecycle.
• Support continuous improvement efforts by identifying opportunities to enhance existing ServiceNow implementations.
• Stay current with ServiceNow platform updates and best practices to strengthen delivery and solution quality.

What You Will Need:

• Active or eligible for a “PUBLIC TRUST” security clearance (must obtain approved adjudication prior to onboarding).
• Minimum of THREE (3) years of experience as a Business Analyst, with exposure to ServiceNow or similar enterprise platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.
• Experience gathering and documenting requirements, including stakeholder interviews, workshops, and user story development.
• Experience supporting testing activities, including UAT coordination.
• Working knowledge of ServiceNow capabilities, particularly ITSM, HRSD, or similar modules.
• Familiarity with Software Development Lifecycle (SDLC) concepts and experience working in Agile environments.
• Ability to translate business requirements into clear, structured documentation for technical teams.
• Strong written and verbal communication skills, with the ability to collaborate effectively across business and technical teams.
• Analytical and problem-solving skills, with attention to detail and a focus on quality deliverables.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
• Strong interpersonal skills with the ability to build relationships across teams.

What Would Be Nice To Have:

• ServiceNow Certified System Administrator (CSA) or willingness to obtain.
• Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
• Agile certifications (e.g., Scrum Master) or practical Agile experience.
• Experience in a federal environment, especially supporting HR-related processes.
• Familiarity with low-code/no-code platforms (e.g., Power Platform, SharePoint).

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.