Team Lead - Physician PFS
Apply Job ID 33728 Date posted 11/07/2025Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
The Team Lead is responsible for overseeing the daily operations of physician billing & collection project(s) and the management of the project staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. The Team Lead will and may work closely with their team, Team Leads, Operations Managers and the client to work on opportunities with new and emerging approaches to our clients’ business processes. This position will follow and ensure that client and company policies and procedures are followed and will also perform any and all job related duties as assigned.
This is classified as a hybrid position requiring to be in the Mitchell, SD office 2-3 days per week.
Duties and Responsibilities
Supporting staff to be successful and work as a team
Manage day-to-day problem solving and first point of contact for team questions
Quality assurance reviews, feedback, and other trainings as necessary
Ability to work with other leads to develop policies and procedures as needed
Overseeing all aspects of the client including charge posting, payment posting, adjustments, insurance follow up, and patient collections
Organizing and facilitating regular team meetings and client meetings
Mid-year and year end employee reviews and feedback
Organizing team building exercises
Attending leadership trainings
Strong understanding of PM system and supporting software/systems used
Handling all vacation and sick requests
Handling employee and client issues when appropriate and in absence of the manager
What You Will Need:
High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
8 years working within the following sectors: healthcare, insurance, business, finance or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
What Would Be Nice To Have:
Strong verbal and written communication skills in order to effectively communicate with staff and client
Strong leadership qualities
Ability to research billing guidelines
Provide training, coaching and mentoring to Team Members
Act as a role model for team, office, and company
Demonstrate the desire for ongoing education
Additional hours may be required for this project
Some limited travel to client sites may occur
#LI-DNI
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
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