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Associate Director, ServiceNow

Apply Job ID 24282 Date posted 11/12/2024

Job Family:

Digital Consulting


Travel Required:

Up to 10%


Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

  • Translate complex business requirements into technical designs and solutions using ServiceNow.
  • Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
  • Provide technical expertise and guidance to the ServiceNow development team.
  • Stay current with ServiceNow products, features, and industry trends to drive innovation.
  • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
  • Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
  • Direct and monitor all aspects of the ServiceNow implementation.
  • Responsible for quality assurance for all ServiceNow projects.
  • Conduct reviews of functionality developed by ServiceNow development team and perform testing.
  • Ensure the security, scalability, and maintainability of ServiceNow solutions.
  • Ability to obtain Public Trust Clearance.



What You Will Need:

  • Minimum Years of Experience: 7 years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role.
  • Minimum Degree Required: Bachelor’s degree in Computer Science, Engineering, or related field.
  • U.S. Citizenship with the ability to obtain a Public Trust clearance.
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls.
  • Excellent verbal and written communication skills.
  • Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, HRSD, and/or SPM.
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls.
  • Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings.
  • Experience working in an Agile environment.
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
  • Desire to learn, grow, and seek increased responsibility.
  • Ability to self-direct, prioritize, and manage multiple tasks and demands.
  • Heightened attention to detail when developing technical solutions.



What Would Be Nice To Have:

  • Agile, SCRUM or SAFe certifications.
  • PMP certification.
  • Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.
  • Prior managerial experience in leading and supporting a remote workforce.

The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Parental Leave

  • 401(k) Retirement Plan

  • Group Term Life and Travel Assistance

  • Voluntary Life and AD&D Insurance

  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

  • Transit and Parking Commuter Benefits

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Care.com annual membership

  • Employee Assistance Program

  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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