Fraud Associate Lead - TX

Job Family:

Investigator

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Manage the day-to-day activities of a Fraud Operations team.
• Oversee team performance regarding production, SLAs, problem solving and quality.
• Monitor, manage and communicate production metrics on an individual and team level across project resources.
• Analyze data and leverage fraud tools to identify emerging risks, including but not limited to identity theft, credential stuffing attacks, fraud rings, and data compromise situations.
• Analyze data and leverage fraud tools to identify emerging risks, including but not limited to identity theft, credential stuffing attacks, fraud rings, and data compromise situations
• Support Managers and senior leadership with service delivery efforts, such as tracking key performance indicators, developing training materials, and evaluating performance, as appropriate.
• Perform quality assurance reviews of team’s work product in accordance with client QA expectations.
• Determine whether fraudulent activity is present across customer products and profiles.
• Respectfully and collaboratively work with various stakeholders to resolve system problems, request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
• Open and prepare suspected fraud cases in line with operational policies and procedures, which includes applying consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.
• Take necessary account actions once fraudulent activity has been identified. Which may include placing accounts on hold, following up with customers and ensuring all actions are done in a timely manner and in line with legal and regulatory requirements.
• Provide guidance to analysts based on client expectations and prior subject matter experience.
• Lead training efforts to ensure consistency and quality across the team through large and small group meetings and 1-on-1 discussions.
• Consistently monitor the assigned team for effectiveness and efficiency and target areas of weakness.
• Lead, coach, mentor, and champion team members to grow in their careers
• Other ad hoc project responsibilities, as needed.

What You Will Need:

• Bachelor’s degree from an accredited college/university or equivalent years of experience
• Minimum of 5 years of experience in financial services or related industries.
• Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills.
• Experience with and comfortable in leading and developing a high functioning operational fraud team of 10+ agents.
• Strong leadership and time management skills.
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
• Detailed-oriented and organized. 
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
• Strong understanding of the customer service experience.
• Ability to research and make appropriate decision regarding complex cases.
• Ability to work some rotating holidays.
• The ability to work in a production driven environment.
• Effective oral and written communication skills.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.
• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.
• Ability to deliver clear, constructive feedback and driving both individual and team performance.

What Would Be Nice To Have:

• Knowledge of Suspicious Activity Reports (SARs) reporting thresholds.  
• Experience drafting and filing Suspicious Activity Reports (SARs).
• CAMS, CFE certification. 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.