Fraud Specialist

Job Family:

Investigator

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Performing alert/case reviews related to deposit accounts to determine whether fraud has occurred, a suspect can be identified, the type of fraud identified, and the mitigating actions required based on established procedures to protect the Bank’s assets.
• Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool.
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
• Determine action required based on established procedures and work with supervisor to handle more complex cases.
• Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
• Manage daily and weekly caseloads, which includes meeting production requirements and proactively following up on open work items.
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
• Appropriately assess customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity, including Acceptable Use Policy adherence and Know Your Customer efforts.
• Open and prepare suspected fraud cases in line with operational policies and procedures, which includes applying consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.
• Applying investigative and analytic techniques to digest complex information sets to make logical and adequately supported determinations related to potentially fraudulent activity. 
• Applying consistent and well-documented analysis aligned with industry standards to ensure success in the following of the operational procedures of the client to determine the existence of fraud and the consequent actions.
• Executing and delivering high quality work product, functioning both independently and in a collaborative setting with a focus on client satisfaction.  
• Learning client procedures, systems, and processes and adhering to client requirements.

What You Will Need:

• High school degree with a combination of at least 2 years financial industry experience and direct fraud experience.
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
• Strong understanding of the customer service experience.
• Ability to research and make appropriate decision regarding complex cases.
• Ability to work some rotating holidays.
• The ability to work in a production driven environment.
• Effective oral and written communication skills.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.
• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.

What Would Be Nice To Have:

• Knowledge of Suspicious Activity Reports (SARs) reporting thresholds.  
• Experience drafting and filing Suspicious Activity Reports (SARs).
• CAMS, CFE certification. 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.