Loan Servicing Supervisor

Job Family:

Financial Account Specialist

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Coordinate and supervise the daily activities of multiple support, production, or loan operations teams
• Incorporate significant improvements to guidelines and processes that have mid- to long-term impact on result
• Establish key elements of operational plans with measurable contribution towards the achievement of operational targets
• Work within account management structure to set priorities for the team to ensure task completion; coordinates work activities with other supervisors or managers
• Rely on experience to develop approaches to solutions within specified objectives, leading team members to identify and solve problems
• Set employee performance objectives, conducts performance reviews, may make recommendations on pay actions and other personnel actions
• May be required to communicate with clients or external stakeholders on matters related to job area practices and solutions
• Has full management functions that include hiring, firing, promotion, and reward authority within own area, in accordance with review and approval procedure

What You Will Need:

• Requires a University Degree and minimum 5 years of prior relevant experience (Relevant experience may be substituted for formal education or advanced degree)
• Ability to learn serviced product and participate in discussions across job areas to influence processes
• Ability to work independently in addition to management responsibilities
• US Citizenship
• Ability to work in-office full time in San Antonio, TX

What Would Be Nice To Have:

• Project Management or Agile Scrum certifications
• Public speaking experience
• Experience with government guaranteed loan programs

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.