Pod Lead Application Review

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

What You Will Do:
This Pod Lead will be responsible for the proactive oversight of the Pod team

including quality control. The Lead will be the 1st line of escalation for the workers. They will mentor junior staff and control the workflow management for the team. This position will proactively identify opportunities for improvement initiatives.

What You Will Need:

• Requires a high school diploma and 3 years of prior relevant experience in a business operations environment
• 3 years in a business operations environment or an outsourcing company
• Prior work experience in a call center or support center in a shift environment
• Supervisory experience of 5+ team members
• Prior experience in developing standard operating procedures and training plan execution
• Accomplished in client relationships and quality service delivery
• US Citizen

What Would Be Nice to Have:

• Ability to speak and read English and Spanish
• Ability to effectively communicate at all levels of an organization.
• Strategic and conceptual thinker and planner
• Strong verbal and written communication skills, including power point presentation skills at the corporate level, client “C” suite or board level.
• Strong problem solving, marketing analysis and evaluation skills
• Innovative, motivated & able to lead by example
• Ability to initiate and follow through on projects and work independently with minimal supervision required
• Proficient in use of Excel, PowerPoint, Outlook and Word

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.