Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:
The Patient Access Lead assists the Patient Access Supervisor with the overall operations of the Patient Access Department.  This includes but not limited to pre-registrations, registrations, admissions, insurance verification, POS collections, financial counseling, training and regulatory compliance.This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.

Essential Functions and Responsibilities:

• Registration - Accurate collection of demographic data and explanation of required documents to patients at the time of registration.

• Collection and Insurance – Accurate documentation of insurance information.

• Assists patients with explanation and collection of co-payments and self-pay deposits.

• Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.

• Oversees operations in the absence of Department Supervisor.

• Demonstrates a positive attitude and serves as a role model for staff.

• Works closely with the Department Supervisor in the following areas:

• Daily monitoring of all admissions and registration to assure all forms are signed and all insurance have been verified and authorized, and all demographics information is completed.

• Assists with training of all newly hired employees.

• Assists with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required.

• Meets with patients to resolve questions regarding their billing statements. Provides financial counseling and assist patients with payment options.

• Assist with account reconciliation and merges.

• Assist with patient escalations. Support frontline operations as needed (e.g. staff shortages).

• Assist Supervisor with frontline staff assignments/station assignments.

• Support varied shifts as needed.

What You Will Need:

• High school diploma or equivalent

• 3-5 years prior healthcare with Health Insurance Programs and eligibility and/or state and federal financial assistance

What Would Be Nice To Have:

• Knowledge of medical terminology

• Three (3) years patient access experience in a hospital setting

*Hours: Monday through Friday, holidays and weekends may required. Hours will be 10am to 7pm or as needed.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.