Team Lead (On Site)
Apply Job ID 43196 Date posted 08/13/2026Job Family:
Investigator
Travel Required:
Clearance Required:
What You Will Do:
- Lead and support the day-to-day activities of the Managed Services.
- Provide guidance, coaching, and direction to team members to ensure operational excellence and timely delivery of work.
- Monitor workflow, prioritize assignments, and help resolve issues or escalations as they arise.
- Partner with internal stakeholders to support service delivery, communication, and continuous improvement.
- Ensure team objectives, quality standards, and performance expectations are consistently met.
- Assist with onboarding, training, and development of team members as needed.
- Promote a positive, collaborative, and accountable team environment.
What You Will Need:
- Proven experience within the Klarna project.
- Experience working in a fast-paced operational or managed services environment.
- Strong interpersonal skills.
- Ability to organize work, manage priorities, and support multiple tasks effectively.
- Strong communication skills with the ability to interact professionally with team members and stakeholders.
- Problem-solving mindset with the ability to identify issues and drive resolution.
- Ability to work full time and support the needs of the team.
What Would Be Nice To Have:
- Professional certificate (ACAMs, ICA).
- Familiarity with continuous improvement practices and performance reporting.
- Experience mentoring or developing team members in a shared services environment.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Personal and professional growth opportunities
3 Additional Annual vacation days
New and innovative office space
Multicultural and young contemporary teams
Private health insurance and various discounts
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
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