Service Level Agreement Manager

Job Family:

Management Consulting

Travel Required:

None

Clearance Required:

Active Secret

What You Will Do:

Guidehouse has an exciting opportunity in our Defense & Security Segment to provide team management in relation to workloads, stakeholder expectations, and application development oversight for a diplomacy client. Our consultants help clients maximize the value of their data and automate business processes by leveraging a custom application hosted on ServiceNow. Our team works with clients to translate business process requirements into technical solutions for development, ranging from data architecture design, data engineering and querying, data visualization and dashboarding, predictive analytics, machine learning, and artificial intelligence. Our services enable our clients to define their information strategy, enable mission-critical insights and data-driven decision-making, reduce cost and complexity, increase trust, and improve operational effectiveness. This Consultant will support a diplomacy client in applying advanced analytic and automation technologies to streamline and automate processes.

Key Responsibilities:

• Advise the client on application development best practices and lead prioritization discussions.

• Develop and maintain program strategic framework and manage feedback for continuous improvement.

• Assess complex processes and identify opportunities for the use of advanced analytics and process automation.

• Engage with client organizations to identify performance metrics for translation into a reporting system.

• Implement analytic and automation process improvements and monitor their success.

• Engage with stakeholders on the results of data analysis and guide through next steps.

• Participate in daily Scrum meetings to provide status updates on assigned tasks.

• Work with clients to define and track key performance indicators (KPIs) and performance metrics.

• Develop dashboards and reports to enable data-driven decision-making at all levels of the client’s organization.

• Manage onboarding and update activities for client pipeline.

• Develop documentation and training programs (job aids, user guides, live demonstrations) to train client personnel on developed analytic and automation solutions and encourage adoption.

• Continuously solicit and respond to feedback to ensure that developed solutions address client needs.

• Develop data processing and validation scripts to prepare data for downstream reporting, validate data quality, and reconcile identified issues

What You Will Need:

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance

• Bachelor’s Degree

• FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis

• Report to client site in Washington, DC, as instructed by stakeholder

• Expert skills in stakeholder management.

• Proficiency in managing application development backlog and working with product owner on defining and prioritizing requirements.

• Strong communication/presentation skills and ability to explain technical topics to non-technical audiences.

• Ability to design and deliver solutions independently and work collaboratively as part of a team.

• Strong consulting skills: identifying and addressing client needs, building relationships, and driving initiatives forward.

• Working knowledge of Tableau dashboards.

• Working knowledge of SharePoint site management.

What Would Be Nice To Have:

• Knowledge/familiarity with IT mission in the Federal space

• Experience in managing ServiceNow custom application development

• Experience with JIRA/Atlassian tools

• Experience with Business Process Improvement or advising customers on how to optimize process through data modernization

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.